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Emergency Air Transportation Coverage in USVI

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MASA Assist - USVI Medical Air Coverage

Our USVI office is proud to offer affordable air ambulance coverage and peace of mind for every member on the island. Each membership provides a variety of life-saving benefits, as well as a financial safety net when emergency strikes. Everyone is eligible for a MASA Assist membership. There are no deductibles, claim forms, age limits or questions about your health.

Airplane

Memberships Available

Basic Membership

Basic Membership

When emergency strikes, you will be flown to the nearest hospital capable of providing appropriate treatment. This membership does not allow you to choose which hospital you end up at. Oftentimes, this means you’ll be flown to another Island, like Puerto Rico.

U.S. Direct Membership

U.S. Direct Membership

U.S. Direct includes all the same benefits as Basic, but also gives you the option of being flown to a hospital in South Florida. Essentially, this is the first tier of coverage that allows you to choose a location, even though it may not be the nearest option. With the U.S. Direct Membership, you have the choice of being flown to any hospital in South Florida.

Hospital of Choice Memberships

Hospital of Choice Memberships

These options provide you with more control and choice when it comes to choosing specialized medical centers for treatment. Each Zone covers a specific area, offering access to the hospitals, medical facilities and doctors within. If you are interested in receiving care at a specific hospital within the United States, please refer to the accompanying map for clarification on which Zone it is covered under.

Affordable Options
for Every Budget

Price Per Month in $ USD

Single
Family*

Basic Membership

Single Membership: $10

Family Membership*: $20

U.S. Direct

Single Membership: $20

Family Membership*: $30

Hospital of Choice Z1

Single Membership: $27

Family Membership*: $41

Hospital of Choice Z2

Single Membership: $34

Family Membership*: $54

Hospital of Choice Z3

Single Membership: $41

Family Membership*: $66

*The MASA Assist Family Membership in the USVI covers you, your spouse and dependents up to the age of 26.

Zone 1 (Z1)

Zone 1 (Z1)

Zone 1 allows members the choice to be transported to any hospital within the Southeastern United States.

Zone 2 (Z2)

Zone 2 (Z2)

Zone 2 provides emergency air coverage to the Southeast, Midwest and Northeastern parts of the United States. This membership gives you the opportunity to choose many incredible, world-renowned medical facilities.

Zone 3 (Z3)

Zone 3 (Z3)

Zone 3 is the highest tier of MASA Assist Membership. All emergency flights within the United States and Canada will be covered under Zone 3 (except Hawaii). This gives you access to all hospitals within the continental U.S. (including Alaska) and Canada.

Zones Map

Additional Benefits Only
Available in the USVI

Just-In-Case Cash

Just-In-Case Cash

MASA Assist will provide a $1,000 cash benefit directly to the Member should they require air transport by air ambulance.

Worldwide Emergency Ground Ambulance

Worldwide Emergency Ground Ambulance

A Member can extend ground ambulance coverage benefits worldwide by providing MASA Assist with notice of travel plans.

Spouse Return

Spouse Return

Should a member utilize one of MASA’s emergency benefits, MASA will return the member’s spouse via commercial air to the airport nearest to the residence.

Paramedic Assisted Commercial Flight

Paramedic Assisted Commercial Flight

If a Member is in a Medical Facility away from home, MASA Assist will arrange for a Paramedic to accompany the Member during a commercial flight to a Medical Facility on the island of the Member’s Residence with treating physician approval.

Minor / Grandchildren Transportation

Minor / Grandchildren Transportation

MASA Assist will arrange to fly a Member’s Minor Children or Grandchildren while under the Member’s care to the nearest appropriate medical facility capable of providing needed treatment when emergency specialized treatment is not available locally.

Rehab Center Transportation

Rehab Center Transportation

MASA Assist will reimburse a Member for their travel to Rehabilitation Centers, Skilled Nursing Centers and Hospice Settings from an inpatient medical facility after emergency air transportation.

Terminally Ill Transportation

Terminally Ill Transportation

MASA Assist will arrange to fly a Member should they be terminally ill to the suitable airport closest to a Medical Facility near the Member’s Residence via scheduled commercial air.

Helicopter Transportation

Helicopter Transportation

MASA Assist will arrange to fly a Member to the nearest appropriate medical facility capable of providing needed treatment when the Member needs emergency specialized treatment not available locally.

Concierge Service: Worldwide Medical Referral

Concierge Service: Worldwide Medical Referral

MASA will assist traveling Members with referrals to local medical professionals.

Concierge Service: Legal Referral

Concierge Service: Legal Referral

MASA will assist traveling Members with referrals to local legal professionals.

Concierge Service: Translation Services

Concierge Service: Translation Services

Should a member suffer a medical emergency in a foreign country, MASA Assist will provide a qualified professional to translate concerns to medical personnel.

Concierge Service: Lost Luggage Assistance

Concierge Service: Lost Luggage Assistance

MASA Assist will assist with the tracking of luggage lost in transit.

Concierge Service: Emergency Travel Arrangements

Concierge Service: Emergency Travel Arrangements

MASA Assist will assist with changing reservations (airline, hotel, car rental) as necessary.

Concierge Service: Emergency Message Relay

Concierge Service: Emergency Message Relay

MASA Assist will arrange for emergency messages be relayed to traveling Member’s family.

Concierge Service: Monitoring of Treatment

Concierge Service: Monitoring of Treatment

MASA Assist will arrange for ongoing hospital updates to be relayed to traveling Member’s family.

Concierge Service: Travel Document Replacement

Concierge Service: Travel Document Replacement

MASA Assist will assist with the replacement of US passport or US Visa from US authorities for a traveling Member.

Pet Return Transportation

Pet Return Transportation

If a Member suffers a serious medical emergency which leaves their pet unattended, MASA Assist will make sure that your pet(s) are returned home.

First Year Satisfaction Guarantee

First Year Satisfaction Guarantee

MASA Assist will reimburse a Member’s first year of coverage if they should be dissatisfied with the services provided.

Enhanced Companion Expense Reimbursement

Enhanced Companion Expense Reimbursement

If a Member requires air transport, MASA Assist will reimburse travel expenses for a companion on the flight. Reimbursement is now increasing from $300 to $600.

Enhanced Visitor Transportation

Enhanced Visitor Transportation

MASA Assist will arrange the air transportation for a person of the Member’s choosing to visit if the Member is hospitalized away from home an extended period. "Extended period" is now decreasing from 7 days to only 5 days.

Christiansted, USVI

340-773-7979

Annaly Insurance, 5001 Chandlers Wharf

Suite 4

Christiansted, USVI 00820

stcroixadmin@masaassist.com

Brent Mays

Sales Manager:

Brent Mays

Teri Gizzi Prendergast

Office Admin & Sales:

Teri Gizzi Prendergast

St. Thomas, USVI

340-777-8580

9716 Estate Thomas Suite 101

St. Thomas, USVI 00802

usvi@masaassist.com

Maria Francis

Sales Manager:

Maria Francis

Louisa White

Office Manager:

Louisa White

Have a Question About Pricing?

Partner Discount Program

The following USVI businesses have partnered with us to offer exclusive discounts to MASA Assist Members. Save on your daily purchases with MASA Assist. Every membership comes with incredible discounts on grocery stores, restaurants, pharmacies, and more.

Asfour

78 Curacao Gade #101

St Thomas

Mon - Fri 9 AM - 6 PM

340-774-4565

10% Off

Clothing Store

Bobby’s Towing Service

Annas Retrea

St. Thomas

340-775-0926

10% Off

Towing Service

Doctor’s Choice Pharmacy

Wheatley Shopping Center

St Thomas

Mon - Fri 8:30 AM - 5:30 PM | Sat 9:30 AM - 1 PM

340-777-1400

5% Off

Pharmacy

Food Town Supermarket (St. Croix)

4037 La Grande Princess

St. Croix

Mon - Sun 7AM - 9PM

340-718-9990

5% Off

Grocery Store

L C Plumbing

62 14 Peters Rest

Christiansted

340-713-7800

10% Off

Plumbing

Mail Stop

8168 Crown Bay Marina, Suite 505

St. Thomas

Mon - Fri 8 AM - 5 PM | Sat 9 AM - 1 PM

340-776-4324

Up to 10% Off

Shipping Services

Midway Gas Station

6916 Adrian St

St. Johns

Mon - Sun 7 AM - 9 PM

340-998-7577

5% Off Gas

Gas Station

Midway Supermarket & Deli

Guinea Grove Building #2, Apt 9

St. Johns

Mon - Sun 7 AM - 9 PM

340-998-7577

5% Off

Supermarket

Native Son Inc.

Veterans Drive, Charlotte Amalie

St Thomas

Seasonal Hours

340-774-8685

5% Off

Transportation

Plaza Extra

Three Locations

St. Thomas & St. Croix

Mon - Sun 7 AM - 10 PM

340-775-5645

5% Off

Supermarket

Rose’s Too Inc

Suite 104 Frostco Center

St Thomas

Mon - Fri 8 AM - 4 PM | Sat 8 AM - 12 PM

340-776-2720

5% Off

Florist

Scotiabank

214c, Altona & Welgunst

St Thomas

Mon - Thurs 8:30 AM - 3:30 PM | Fri 8:30 AM - 5:30 PM

340-774-0037

Free Designer Checks

Bank

Seaborne

World Plaza Building, 9th Floor, 268 Muñoz Rivera Avenue

San Juan, PR 00918

866-359-8784

Up to 20% Off

Airline

Sterling Optical

9000 Lockhart Gardens

St. Thomas

Mon - Thurs 9 AM - 5 PM | Fri 9 AM - 5:30 PM

340-774-8500

Up to 40% Off

Optical

Stop and Shop (St. Croix)

5204 Hannah’s Rest

Frederiksted

Mon - Sun 7 AM - 10 PM

340-692-2771

2% Off All Items

Supermarket

Style A Dog

8168 Crown Bay Marina, Suite 504

St. Thomas

Tues - Sat 8 AM - 5 PM

340-776-3641

Up to 5% Off

Pet Supplies and Grooming

Tire Kingdom

4602 Estate

Charlotte Amalie

Mon - Sun 8 AM - 7:30 PM

340-776-3400

10% Off

Tire Shop