for Emergency Air Transportation
Do You Have $20,000 USD to Get Your Loved One Off the Island During an Emergency?
People in the Caribbean have a much higher risk of receiving excessive bills during an emergency. If you or a loved one becomes ill or is involved in an emergency, you will need to be taken to a medical center capable of providing high-level care. Unfortunately, the Caribbean is not known for it’s high-level medical facilities. So, when accidents strike, many patients will need to be flown to the United States, Puerto Rico or another territory to receive the appropriate care. MASA Assist protects you from these excessive costs and carefully guides you to a hospital capable of care.
Most Insurance Plans Do Not
Fully Cover International Transport
Throughout the Caribbean, there are only two types of insurance plans, private and public. Some cover a very small percentage of air ambulance costs, while others may not cover anything at all. This can be extremely dangerous, especially when emergency strikes.
550,000+ People Are Flown to Receive
Medical Care Every Year!
The Average Cost of an Air Ambulance is $20,000
MASA Assist Gives You
Peace of Mind
Our memberships reinforce your health insurance, filling the gaps that leave you exposed. If you need to be transported due to a medical emergency, we’ll cover the cost of your medical air flights. Our goal is to give you peace of mind and provide trusted protection when it matters most.
Crucial Protection at an
For the cost of a dinner or small grocery trip, we’ll provide you and your family access to medical air transport in the event of an emergency. No more online fundraisers, worries of debt or threats of bankruptcy.
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About MASA Assist
Financial Security and Life-Saving Benefits
Emergency Air Transportation
MASA Assist will arrange to fly a Member to the nearest appropriate medical facility capable of providing needed treatment when the Member needs specialized emergency treatment not available locally.
Ground Ambulance Transportation
MASA Assist will arrange ground ambulance transfers between hospitals and airports during a Member’s emergency air transport.
Commercial Air Transportation
MASA Assist will arrange a Member’s air transportation to receive necessary non-elective inpatient care.
MASA Assist will arrange to fly a hospitalized Member home to recuperate in familiar surroundings.
Patient Return Transportation
MASA Assist will arrange to fly a Member home after they have been hospitalized for inpatient care away from home.
MASA Assist will arrange the air transportation for a person of the Member’s choosing to visit if the Member is hospitalized away from home for an extended period.
Air Ambulance Companion Transportation
MASA Assist will arrange for a companion to accompany the Member during an emergency air transport.
Minor Children / Grandchildren Return
MASA Assist will arrange the air transportation of a Member’s child or grandchild if they are left unattended due to the Member’s emergency air transport.
MASA Assist will arrange the return of a Member's vehicle to their residence or car rental location if it is left unattended due to the Member's emergency air transport.
Organ Retrieval Transportation
MASA Assist will provide an organ's air transportation to the Member's location for use during their organ transplant.
Organ Recipient Transportation
MASA Assist will arrange a Member’s air transportation to the medical facility performing their organ transplant.
Companion Expense Reimbursement
MASA Assist will reimburse travel expenses for a visitor or companion that was provided to the Member by MASA.
Mortal Remains Transport
MASA Assist will arrange the air transportation of a Member's mortal remains if they die away from home.
Non-Emergent Ground Transportation
MASA Assist will reimburse a member for their travel to rehabilitation centers, skilled nursing centers and hospice settings. ($250 USD cap)
Companion Return Transportation
MASA Assist will arrange to fly a member’s spouse home should a member need emergency air transport.
Pet Return Transportation
MASA Assist will make sure that your pet(s) return home as a result of an occurrence of a member’s serious emergency.
MASA Global App
View your claims, review your membership benefits, carry a digital version of your membership card and more on our new app. Now available for download in the Apple App Store and Google Play.
Worldwide Travel Coverage
A Member can extend benefits worldwide by providing MASA Assist with written notice of travel plans.
Paramedic Assisted Commercial Transportation
If a member is in a medical facility away from home, MASA Assist will arrange for a paramedic to accompany the member during a commercial flight to a medical facility on the island of the member’s residence with treating physician approval.
Partner Discount Program
A reward program for MASA members that qualifies them for discounts when shopping at affiliated local businesses.
NEW! First Year Satisfaction Guarantee*
MASA Assist will reimburse a Member's first year of coverage if they are dissatisfied with the services provided.
NEW! Just In Case Cash*
MASA Assist will provide a $300 USD cash benefit directly to the Member should they require air transport by air ambulance.
NEW! Non-Emergent Companion Transportation*
Should a Member need off-island medical treatment that requires at least 24 hour overnight inpatient hospitalization, MASA will reimburse the Member $250 USD towards the flight for the Member's spouse to accompany the Member.
NEW! Worldwide Ground Ambulance Coverage*
MASA Assist will reimburse a Member up to $250 USD per year for any emergency ground ambulance expenses, as long as MASA Assist is provided advance notice of travel plans.
NEW! Concierge Service: Worldwide Medical Referral*
MASA Assist will provide traveling Members with referrals to local medical professionals.
NEW! Concierge Service: Legal Referral*
MASA Assist will provide traveling Members with referrals to local legal professionals.
NEW! Concierge Service: Lost Luggage Assistance*
MASA Assist will help with the tracking of luggage lost in transit.
NEW! Concierge Service: Travel Document Replacement*
MASA Assist will arrange with the replacement of US passport or US Visa from US authorities for a traveling Member.
The information provided is for informational purposes only. The benefits listed, and the descriptions thereof, do not represent the full terms and conditions applicable for usage and may only be offered in some memberships. Commercial Air and Worldwide coverage are not available in all territories. For a complete list of benefits and full terms and conditions please refer to the applicable Member Service Agreement for your territory. *Only available in the Bahamas, Antigua, Anguilla, St Kitts, and the USVI.
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